Terms & Conditions

The service is provided by Heritage Srls, VAT no. 09949440961, with registered office at Via Martiri di Cefalonia, 4, 20097 San Donato Milanese (MI), Italia. Contact: kairo.aidesk@gmail.com.

• "Service": the Kairo management software, the AI assistant, the website and related services.
• "User" or "Salon": the professional or business using the Service.
• "End-client": the Salon's clientele, whose data the Salon manages in the Service.

Kairo is a subscription software (SaaS) for managing salons and wellness businesses: calendar and bookings, till, receipts and electronic invoicing, client records, marketing, and an AI assistant that provides insights and suggestions on the business's data. The website also includes a waitlist.

The Service is intended for professional use. To register you must be of legal age and provide accurate information. You are responsible for keeping your credentials confidential and for activity carried out through your account.

Paid features are offered through subscription plans. Prices, plan contents and any trial period are shown at sign-up. Unless stated otherwise, the subscription renews automatically for successive periods and can be cancelled before the end of the current period.

Prices are exclusive of applicable taxes (e.g. VAT), which will be charged where due. We may change prices on reasonable notice; changes apply from the next renewal. Non-payment may result in suspension of the Service.

Right of withdrawal: business users are not entitled to the consumer right of withdrawal. If you are a consumer (e.g. a sole practitioner acting outside your trade), you have a 14-day withdrawal right, which lapses once the digital service is fully supplied with your prior consent.

You agree not to:

• use the Service for unlawful purposes or in breach of others' rights;
• attempt to decompile, reverse-engineer or gain unauthorised access to the systems;
• upload data for which you have no legal basis or right to process it.

For its End-clients' data, the Salon is the Controller and Kairo acts as Processor, under the data-processing agreement (DPA) that supplements these Terms. The Salon warrants that it has an appropriate legal basis, provides its Clients with a privacy notice, and collects any necessary consents (including for promotional messages).

By accepting these Terms, the Salon instructs Kairo — under Art. 28.3.a GDPR and within the limits set by the DPA — to aggregate and anonymise the data processed in the Service in order to produce industry statistics, and authorises Kairo to use and make available to third parties the anonymous output of that processing, including for a fee. The statistics do not identify the Salon: data attributable to an identified or identifiable Salon is disclosed to third parties only with that Salon's specific opt-in, given in the account settings and withdrawable at any time. The safeguards, including the minimum aggregation threshold, are detailed in section 6 of the Privacy Policy.

The till and electronic-invoicing tools assist the User with document handling, but the accuracy of the data and compliance with the tax obligations of the User's country (e.g. transmission to the Sistema di Interscambio in Italy) remain the User's responsibility.

The Kairo platform, software, trademarks and content remain our property. We grant you a limited, non-exclusive, non-transferable licence for the duration of the subscription. The data you enter remains yours (or your Clients'): you grant us the right to process it to provide the Service and, on the terms of section 7, to produce aggregated, anonymous statistics. The anonymous statistics so obtained, which are not traceable to you or your Clients, are our property.

We use reasonable efforts to keep the Service available, but do not guarantee a specific uptime unless separately agreed (SLA). Interruptions may occur for maintenance or for reasons beyond our control.

The Service is provided "as is". To the maximum extent permitted by law, our aggregate liability to you is limited to the fees you paid in the 12 months preceding the event. Nothing in these Terms excludes or limits liability that cannot be excluded by law (e.g. wilful misconduct or gross negligence, personal injury).

Either party may terminate as provided by the plan. We may suspend or close an account for breach of the Terms or non-payment. On termination you may export your data; unless you request erasure, we retain it in line with our Privacy Policy.

We may update the Terms with notice. Material changes will be notified with reasonable advance notice; continued use of the Service after they take effect constitutes acceptance.

These Terms are governed by Italian law. Mandatory consumer-protection rules of the consumer User's country of residence remain unaffected. Consumers may use the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

kairo.aidesk@gmail.com